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Terms & Conditions 
By registering and accepting account access to www. Star-Partners.com (the “Website), you (the “User”) are agreeing to abide by all of the StarPartners Website terms and conditions.

StarPartners Website Terms & Conditions

In order to access the StarPartners Website, Users must have a valid email address and it is the User's sole responsibility to maintain accurate e-mail account information on the Website. User shall immediately advise to LH the email account(s) of individual(s) who are no longer employed by User to be deactivated. It is also the User's sole responsibility to monitor the Website on a regular basis in order to be advised of any ticketing exceptions and/or updates.

Lufthansa, and all participating airlines that provide accessibility to their data and information in the StarPartners Website, are not responsible for: (i) electronic transmissions that are lost, late, stolen, incomplete, illegible, damaged, garbled, destroyed, misdirected, undelivered, inaccurate or not received by User for any reason; (ii) any problems or technical malfunctions, errors, omissions, interruptions, deletions, defects, delays in operation or transmission, communication failures or human error that may occur in the transmission, receipt or processing of waiver requests; (iii) destruction of or unauthorized access to, or alteration of, waiver requests; or (iv) failed or unavailable hardware, network, software or telephone transmissions, damage to User’s or any person’s computer and/or its contents, or any other causes that jeopardize the administration, security, fairness, integrity or proper conduct of this Website. Lufthansa and all participating airlines are further not responsible for: (i) for waiver updates/changes that were not received by the User due to an e-mail address change which was not updated on the LH-Sales-Services.com site, a full mailbox, network server unavailability, or any other e-mail related error that results in the inability of the User to receive these adjustments and/or updates; or (ii) misrepresentation or fraud by any User. If any of the foregoing malfunctions, errors, defects or acts render the Website incapable of operating as planned, Lufthansa, at its sole discretion, may suspend or cancel this agreement immediately. Any attempts by an individual to access the site via a bot, script or other brute-force attack will result in that individual’s e-mail address account access being terminated, and the waiver requests submitted by that e-mail address becoming void. If Lufthansa, in its sole discretion, determines that an individual is tampering or attempting to tamper with the Website, such individual account access will be immediately terminated.

CAUTION: ANY ATTEMPT BY ANY PERSON TO DELIBERATELY DAMAGE THIS WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE WEBSITE MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, LUFTHANSA RESERVES THE RIGHT TO TERMINATE ACCOUNT ACCESS AND SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.

Lufthansa reserves the right in its sole discretion to decline any User’s request for access, and may terminate any User account at any time without cause.

Lufthansa reserves the right to change or update these Terms and Conditions that apply to use of this Website at any time without this giving rise to any obligation to notify the User. The latest version of the Terms and Conditions shall be published on the Website from the date of their entry into effect.

"Each participating airline’s Conditions of Carriage shall apply to all air transportation on such airline."

To ensure PCI compliance and personal data security, do not send credit card data via e-mail, text, web mask entries or attachments. If sending credit card data is necessary, please mask all digits except the first six and last four.  You may also call in credit card data if necessary.

Confidentiality:

Lufthansa and the User agree that all information, data, documents or any other materials contained in this Website are confidential and proprietary and shall be kept confidential by the User and may not be disclosed to any third party, either directly or indirectly, without the prior written consent of Lufthansa, except as may be required by law. Breach of the foregoing requirement by the User will, in addition to any other available remedies, cause the User’s access to the Website to be terminated with immediate effect. Upon termination of access to the Website and a written request all confidential Information received from the other party shall be returned. This Confidentiality provision shall survive the expiration or termination of the User’s access.

All trademark rights, copyright, database rights and other intellectual property rights to the contents of the Website, (as well as the organization and layout of the Website), together with the underlying software code, vest either with Lufthansa or with its licensors. User may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the Website, or the underlying software code, without the prior written consent of Lufthansa.

Lufthansa accepts no liability whatsoever for the topicality, accuracy, completeness or quality of the information provided by third parties (e.g. co-operation partners, tour operators, airport operators). Claims for liability against Lufthansa relating to damages of a material or non-material kind, which were caused by usage or non-usage of the information presented, are precluded, provided that there is no negligence or fraudulent misrepresentation on Lufthansa’s part.

User shall be liable for any losses, damages, costs, liabilities and expenses (including without limitation legal fees) incurred or suffered by Lufthansa arising out of any breach by User of any provision of these terms and conditions.

Upon accesing the Website, the web server automatically saves the IP-address of User’s Internet Service Provider, the website User is using for access, the web pages that are visited within the Website and the date and duration of the visit.